I am Tizz

Digital Specialist

experienced e-commerce client and web project and product manager
with web and mobile design and online marketing skills

About Me

Tiziana D'Andrea
  • Name: Tiziana D'Andrea
  • Address: 08001, Barcelona
  • Nationality: Italian
  • Phone: +34 6713 84517
  • Email: mail2tiziana@gmail.com

Objective

I am especially passionate for digital technology, design and online business. I feel motivated when my job is adding value to the business and to the people I work with clients and colleagues. I believe in sustainability 360 degrees, I support sharing economy and I prefer to create durable things, projects and ideas. I think it is possible to make things better and I am used to think out of the box and find new solutions to old issues. I feel enthusiastic by having the opportunity to work in different areas switching tasks and facing new challenges in a pleasant environment. I love working in a team and I'm not afraid to carry complex projects on my own either. I believe in teamwork, in collaboration, in flexibility and in the strength of motivation, commitment, trust, knowledge and self-organization. I am interested in developing within a progressive company, open to new ideas and willing to use my skills for challenging projects.

What I Do ?

I am a certified Product Owner, expert in management of key clients, digital products and projects, web analytics and marketing online. And certified web developer with some experience in frontend and quality assurance.
Finally I also worked more than 10 years in the customer services enviroment for several companies offering different services and managing people and operations.
I am a very creative and result oriented person, a team player and a leader, nevertheless my innovative entrepreneurial spirit allow me to enjoy working in autonomy as well. I always find ways to improve products and processes. I am assertive, driven, flexible, spontaneous and trustworthy.
I am Italian and I speak fluent English and Spanish. Full driving license/willing to travel. In my spare time I like to practice sports especially if it is in a natural environment.

  • Product Owner/Manager
  • eCommerce Manager
  • Project Management
  • Client Management
  • Team Management
  • Frontend Design
  • CMS - SEO
  • Quality Assurer
  • Technical Analyst
  • Online marketing
Tiziana D'Andrea

"We are purpose maximizers, we care about mastery and we want to be self organized,

if we start treating people like people

we can built work lives that makes us and the world better off." (Dan Pink)

Resume

Knowledge Timeline

Experience

  • actual

    Web/mobile Designer

    Barcelona

    Meanwhile I am actively looking for a job, I practice and learn web, mobile design and online marketing and manage the e-commerce for my online business I also practice thai massage and I am the coordinator of Ciudad Vella home-sharing hosts and active member of Associació de Veïns i Amfitrions de Barcelona

  • 2017

    Web Quality Assurer

    TravelClick, Barcelona

    Short term contract within the web project management team in order to complete the delivery of 13th websites on the deadline. Main responsibilities:
    test the webs on both the testing and the production environment on all devices: desktop, mobile, tablet. Reproduce user behavior.
    Upload, check and fix images and SEO
    Identify, document and appropriately escalate issues, bugs or technical problems
    Work with the development team to establish, document and follow a release process that is aligned with our objectives, methodologies and quality standards.

  • 2016

    Web Developer & Online Marketing

    Goalplan, Barcelona

    Web developer certification (610 hours). Participation at the testing, implementation and launch of a marketplace APP for pharmacies PROXIFARMA. Design and development of the Newsletter and web-page, parse Database management and implementation of SEO, ASO, social media, mobile marketing and Google Analytics, user support.

  • 2013-2016

    Key clients web-stores
    Product Manager

    Magento (Former eBay Enterprise), Barcelona

    E-commerce platform Product Owner for Key clients with a high level of knowledge of web-based technology and marketing skills. Responsible for supporting web-stores of premium clients: SunGlassHut, Peak Performance, Tiger of Sweden, By Malene Birger, Matinique, PartTwo, Inwear, Cottonfield, Jackpot and TOUS.
    Responsibilities: communication and organizational skills to host weekly calls and meetings with web-stores managers, answer to technical queries and give a rapid and effective response in critical situations. Creating a strong and loyal relationship with the client based on trust and esteem. Platform troubleshoot and testing, work with several internal resources, coordinate and influence peers, communicate issues to cross-functional colleagues and partners, facilitate dialogue through to resolution, pushing tickets to resolution within SLA with Agile methodology (Kaizen and Scrums). Identify opportunities: cross and up-selling to grow the client´s business and the company’s fees using web marketing, web analytics and reporting tools.
    Main Achievements: In the first year after having self-learned the in-house platform I was given the key clients, managing up to 9 brands at once of which the client satisfaction survey went up from 4.7 to 6.3 points. In my 2nd year I successfully launched the new order management platform on my own with a new key client SunGlassHut (Luxottica) getting a score of 8 points over 10 from the client satisfaction survey.

  • 2009-2013

    Operation Manager

    Marketing & Telematica (Barcelona)

    I settled up the Spanish operation for a business focused on marketing investigation, customer care and online courses. My line manager was the CEO based in Italy and I was responsible for 15 staff members. Main achievements:

    • -Spanish operations launch completed in 1 month and yearly target achieved in the first 5 months.
    • -Company results raised of 25% in the first year thanks to an incentives scheme I conceived based on targets and results to motivate the employees
    • -M&T certified as institutional provider for ECM (continual education in medicine) courses.
    • -Web marketing implementation (e-Com, SMM, SEO, SEM) for both Italian and Spanish businesses.

  • 2006-2008

    Resource Planning Analyst

    Siemens I.T. Services and Solutions (Ireland)

    Responsible for ensuring that the appropriate customer satisfaction targets (SLA) were met through an effective resource management (of 130 agents for several accounts). Producing and maintaining statistical reports and other information required by managers and HR for the to efficient running of the Contact Centre. Managing shift patterns and holiday requests appropriate to the call profiles forecasted and the resources available also during unexpected increases in call volumes. Handling the leave process and resource review action plans. Modelling and support the successful implementation of any new business. Build and retain relationships and clear communication with internal and external clients, attending weekly meetings with the managers to understand their business demands and ongoing change, providing advice and guidance. Responsible for the trainings and for maintain documentation updated and published as necessary.
    First 6 months Software and Hardware Technical Support for GSK. Providing resolution to Help Desk service requests within a timely manner, demonstrating technical expertise and exceptional customer service skills, working under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.

  • 2005-2006

    Cisco Interaction Network Agent

    Concentrix on behalf of Cisco Systems (UK)

    Customer care specialist: providing support to clients, partners, resellers and distributors for the Italian market of Cisco Systems via IP-phones, Cisco search engine, email and instant messaging

  • 2003-2005

    Controller, Help Desk

    ZML Industries (Italy)

    First level helpdesk on site for 160 employees. Generating reports for the Management Control and Budgeting Department. Purchase for the CEO, IT, Financial and Accountant Department. Profit and Loss and balance sheet data entry.

  • 2001-2003

    Account Manager

    Zanussi Metallurgica former Electrolux (Italy)

    Proceeding Orders, checking stock availability, delivery times, shipping terms, dealing with samples preparation and returns processes. Redact offers and Special pricing requests. New customers set-up. Preparation of presentations, documentation and reports for the customers. Liaising with other departments internally regarding customer queries, complaints and emergency situations management. Communications with subsidiaries and distributors regarding order taking and problem solving. Total quality processes fulfillment. Relevant databases maintenance. Traveling and visiting clients abroad

  • 1999-2001

    Online and offline marketing specialist

    Overit Bofrost Group (Italy)

    Working closely with the CEO on finding the right solutions to represent and promote the company brand, vision and mission. Conceiving and preparing presentations, catalogues, brochures, manuals, leaflets, gifts and merchandising. Web master and web designer (Dreamweaver, Flash, HTML). Graphic designer: creation of the logos for the company and its brands and other images and photo editing (Illustrator, Photoshop). Co-organizing fairs and exhibitions. Outlining the customer value proposition statement for your market: who is the ideal customer? What value your market offering offers this customer and how your offering is different? Acknowledging of the organization processes, products, point of strength and points of difference. Respecting tight deadlines.

  • 1990-2000

    Administration and customer service jobs

    Italy

    Various jobs in customer care, administration and leisure sector for public and private sector

Skills

Italian

100%

Spanish

95%
90%

eCommerce

85%

CMS

85%

Photoshop

80%

HTML5-CSS3

75%

JavaScript

35%

Analytics

70%

SEO, SMM

65%

More skills

Client Management
Product Management
Team Management
Web
Design
Online
Marketing
Agile, Scrum,
Jira
UX
Phonegap
Jquery mobile
Bootstrap
Angular JS
PHP

Works

proxifarma

Proxifarma-WordPress

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Newsletter - HTML5/CSS3

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Ringana eCommerce

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Work in progress - Frontend

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Top Movies - JSON

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Global warming - Responsive design

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Climate change - Responsive design

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Media query - Responsive Design

29

Years of Experience

All 16

Satisfied Employers

100%

Happy Clients

5

Countries

Latest Post

Si te gustan las cosas naturales y quieres hacer parte de mi equipo escribe a

jobs@tiziana-ringana.com

Get Hired

Get in touch

I'm also available for freelance projects.
Practice Contract also possible upon request.
Phone Number +34 67 13 84 517
Barcelona08001 Barcelona